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Important and technical bits

At The Instant Garden Company, we want to make your gardening journey as hassle free as possible. If you have any questions or would like more information, please never hesitate to get in touch with us at theinstantgardencompany@gmail.com

Returns Policy

Returns Policy

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At The Instant Garden Company, we take pride in providing high-quality plants and exceptional customer service. We hope your new garden border meets all of your expectations but our returns policy is designed to ensure your satisfaction with every purchase.

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1. Return Eligibility

  • You may return any plant within 14 days of delivery for a full refund, provided it meets the following conditions:

    • The plant is in its original condition and packaging.

    • The plant shows no signs of damage or neglect.

2. Return Process

  • To initiate a return, please contact our customer service team at theinstantgardencompany@gmail.com with your order details and reason for the return.

  • Once your return request is approved, we will provide you with a return shipping label.

  • Please securely package the plant and attach the return shipping label to the outside of the package.

  • Drop off the package at your nearest shipping facility.

3. Refunds

  • Upon receiving and inspecting the returned plant, we will process your refund within 7 business days.

  • Refunds will be issued to the original payment method used for the purchase.

  • Please note that shipping costs are non-refundable.

4. Damaged or Defective Plants

  • If you receive a damaged or defective plant, please contact us within 48 hours of delivery.

  • We may request photos of the damaged plant for assessment.

  • If approved, we will offer a replacement or a full refund for the item.

5. Exceptions

  • We do not accept returns on sale items, gift cards, or special order plants.

  • Plants that have been repotted or show signs of extensive handling may not be eligible for return.

6. Contact Us

Terms and conditions

Terms and Conditions

 

Welcome to The Instant Garden Company. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

 

1. Account Terms

1.1. User Eligibility: You must be at least 18 years old to use our services. 1.2. Account Creation: When creating an account, you agree to provide accurate and complete information and to keep your login details secure.

 

2. Acceptable Use Policy

2.1. Prohibited Activities: You agree not to engage in activities such as:

 

Violating any laws or regulations

 

Harassing or abusing other users

 

Transmitting spam or malware 

2.2. Intellectual Property: All content on our website, including text, images, and logos, is the property of The Instant Garden Company. You may not use our intellectual property without permission.

 

3. Payment Terms

3.1. Payment Methods: We accept all major credit and debit cards . 

3.2. Refund Policy: Please refer to our Refund Policy for details on refunds.

 

4. Limitation of Liability

4.1. Limitations: We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

 

5. Termination Clause

5.1. Account Termination: We reserve the right to terminate your account for violations of these terms or inactivity.

 

6. Governing Law and Dispute Resolution

6.1. Jurisdiction: These terms are governed by the laws of the United Kingdom. 

6.2. Dispute Resolution: Any disputes arising from these terms shall be resolved through Mediation.

 

7. Modifications

7.1. Changes to Terms: We reserve the right to modify these terms at any time. You will be notified of significant changes through email.

 

8. Privacy Policy

8.1. Data Collection: We collect and use your personal data in accordance with our Privacy Policy. 

8.2. User Rights: You have the right to access, update, or delete your personal data. Please refer to our Privacy Policy for more details.

 

9. Contact Information

9.1. Support: For questions or concerns, please contact our customer support team at theinstantgardencompany@gmail.com.

 

10. Miscellaneous

10.1. Severability: If any part of these terms is found to be invalid, the remaining provisions will continue to be in effect. 

10.2. Entire Agreement: These terms constitute the entire agreement between you and The Instant Garden Company regarding your use of our website and services.

Privacy Policy

Privacy Policy

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At The Instant Garden Company, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and make purchases.

 

1. Information We Collect

1.1 Personal Information: We collect personal information that you provide to us, including your name, email address, phone number, billing and shipping addresses, payment details, and any other information you choose to provide. 

1.2 Automatically Collected Information: We may automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and browsing behavior.

 

2. How We Use Your Information

2.1 Order Processing: We use your personal information to process and fulfill your orders, including sending order confirmations, shipping updates, and invoices. 

2.2 Customer Service: We use your information to provide customer support, respond to inquiries, and resolve issues. 

2.3 Marketing: With your consent, we may send you promotional emails, newsletters, and special offers. You can opt-out of these communications at any time. 

2.4 Improving Our Services: We use the information we collect to improve our website, products, and services, and to enhance your shopping experience.

 

3. How We Share Your Information

3.1 Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, and delivering orders. These providers are required to protect your information and use it only for the purposes for which it was disclosed. 

3.2 Legal Compliance: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders. 

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owners.

 

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

5. Your Rights

5.1 Access and Update: You have the right to access and update your personal information by logging into your account or contacting us directly. 

5.2 Delete: You may request the deletion of your personal information, subject to certain legal obligations. 

5.3 Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

 

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

 

7. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates. Your continued use of our website after the changes are posted constitutes your acceptance of the revised policy.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

Email: theinstantgardencompany@gmail.com

 

Address: Oak Tree Cottage, Fen Road, Owmby by Spital, Market Rasen LN8 2HP

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